The Goodyear Tire & Rubber Company has launched a new service designed to help keep utility trucks up and running as crews work to restore power during and after severe weather incidents.
“We realize that utility trucks can experience tire-related issues while they are outside of their home markets and driving to and from severe weather events,” Jose Martinez, business and digital solutions manager, Goodyear Commercial Tire Systems, says. “Goodyear Storm Priority can quickly help these trucks return to service following tire-related damage, so they can reach their destination.”
To access the Goodyear Storm Priority program during and after power outages and other emergency situations – or while trucks are on their way to help with power restoration efforts – utility fleets can call a dedicated line: 1-855-STORMHQ.
Calls are immediately routed to the 24/7 Goodyear-FleetHQ Solution Center, where trained tire professionals capture information, including the location of the caller’s downed truck.
“Calls come in as a high priority and are answered quickly,” Martinez says. “After collecting needed information, Goodyear-FleetHQ Solution Center professionals will locate and dispatch a service technician from the nearest participating Goodyear commercial truck tire dealer to the utility truck’s location. That technician will address the truck’s tire condition and help it return to service.”
Goodyear national account fleets “are already in the system and have automatic access to Storm Priority,” Martinez says.
“Like all of our Goodyear-FleetHQ solutions, Storm Priority is free, and is available to utility fleets of all sizes and configurations,” he says.
Since its inception, Goodyear-FleetHQ has put more than 750,000 trucks back on the road.