FedEx, UPS announce service disruptions in wake of extreme winter weather

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FedEx and UPS announced today that they would be suspending services in areas impacted by extreme winter weather.

As of 11 p.m. EST tonight FedEx Freight locations in 11 states will be temporarily closed along with 10 FedEx offices in three states. Please refer to an updated FedEx list of closures by visiting the web page for FedEx Service Alerts.

Regarding the deadly polar vortex, which has already been blamed for at least eight deaths, FedEx issued the following statement:

FedEx is closely monitoring the winter storm in the Northern and Midwest regions of the U.S. Contingency plans are in place to ensure the safety and well-being of our team members and to minimize the effects of the storm on service. Major winter storms can cause pickup and delivery delays and disruptions for FedEx customers. FedEx will be prepared to provide service to the best of our ability in areas affected by the storm and as local conditions allow.

Please continue to check FedEx Service Alerts for updates.

Up to date information on weather advisories can be found at the National Weather Service.

FedEx cares about your safety and we encourage you to prepare for natural disasters. Click here to learn how to prepare your family.

Shipping to affected areas? To help avoid delays, we encourage you to contact your recipients to verify whether their location is open or able to receive deliveries.

Note that potential service disruptions may not affect FedEx Express, FedEx Ground, FedEx Freight, FedEx Office, etc. the same.  This may result in different levels of impact as well as cities, states and ZIP Codes serviced.

Continue to check fedex.com for service updates. For specific shipment status information, please track your shipment at fedex.com. You can also contact FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339 or stay up to date by subscribing to FedEx Service Alert email notifications at the FedEx Email Subscription Center. Consistent with the provisions of the FedEx Service Guide, shipments delayed due to the storm are not eligible for a refund or credit under the money-back guarantee policy.

UPS reported on its service alert web page that challenging winter conditions would affect service in Michigan, Minnesota, Iowa, Wisconsin and North Dakota. A complete list of the impacted zip codes and links to UPS resources are available through the company’s service alert web page. UPS issued the following statements this afternoon:

Weather conditions in Louisville, Kentucky, caused a disruption to operations at the UPS Worldport hub in the United States. As a result, some shipments may experience unavoidable delays.

Contingency plans are in place and UPS is working to move shipments to their final destinations as quickly as conditions permit. Track your package for the status of your shipment and continue to check here for the latest information on service delays.

Note that the UPS Service Guarantee does not apply to shipments affected by this service disruption. For more information, refer to the UPS Tariff/Terms and Conditions of Service.

 Severe winter weather is impacting areas of the Midwest. There will be no pickups or deliveries today in the affected areas.

We will work to ensure the safety of our employees while minimizing effects on service. Contingency plans are in place to help ensure that shipments arrive at their final destinations as quickly as conditions permit.

To be notified by email or text when the status of your package changes, select Send Updates when reviewing your shipment status after tracking your shipment on ups.com.

Get more control over deliveries and reroute packages to another location by signing up for UPS My Choice service.

Visit the UPS Email Communications page to sign up for latest news, critical updates and other announcements.

Our UPS Virtual Assistant is here to help. Access the same up-to-date tracking information as our customer care representatives on your schedule.

For more information about service impacts on UPS Freight pickups and deliveries, visit UPS Freight Advisories. To track air or ocean freight shipments, visit Flex Global View or call 800-443-6379.

Contact your local The UPS Store directly for information about any impacts to hours of operation. Visit The UPS Store to find the location nearest you. UPS Access Point locations’ hours of operation may be impacted in affected areas.

Note that the UPS Service Guarantee does not apply to shipments affected by this service disruption. For more information, refer to the UPS Tariff/Terms and Conditions of Service.